/Delivery Information
Delivery Information2018-08-03T08:55:51+00:00
Pricing Table

Welcome to the General Delivery Questions area of our website. If you have a question that isn’t covered in this list then please do not hesitate to contact us and we’ll be happy to help: sales@heritagehampers.com
Here’s a quick overview of the topics covered, click the question to jump to the corresponding answer or scroll down the page:

Q1. Heritage Hampers Delivery Service
Q2. What happens if no-one is at home when delivery is attempted?
Q3. Secure Track & Trace
Q4. How Secure Track and Trace Works online?
Q5. What is Heritage Hampers Returns Policy?
Q6. Can I get notification of when delivery is due?
Q7. How to make an Online Track and Trace Query?

Q8. How to make an Online Track and Trace Query for parcels going abroad?

Q9. Some DPD International Facts & Figures
Q10. What if my delivery is late?
Q11. How long will my delivery take to arrive?
Q12. Can I ship to a Po Box Address?
Q13 . What non EU countries is there a customs charge for included in the delivery cost?

Q1. Heritage Hampers Delivery Service

Next day delivery to every location in Ireland, North and South
Two day delivery service to the UKBoth B-2-B and B-2-C delivery profile
Scanning and Proof of Delivery signature on-line in REAL TIME -Ireland’s only carrier to offer this
Specialized premium products tailored to specific customer needs
Worldwide delivery though DPD international network

Q2.What happens if no-one is at home when delivery is attempted?

DPD can deliver to every private address in the country at least once a day
Barcoded card left at failed delivery address if nobody home
Optional delivery options include
Leave with Neighbour
Leave in Safe Place
Leave in Letterbox
Collect from Local Depot
Image and Satellite information captured at each location
All DPD depots are open to the public and provide flexible and individual delivery arrangements

Q3. Secure Track & Trace

Real Time consignment tracking history
Real Time availability of electronic signatures
Tracking by customer’s own
reference numbers
Can be accessed via secured URL

Q4. How Secure Track and Trace Works online?
Log onto www.dpd.ie

Track your parcel each step of its journey
View the signature and shipping list online

Q5. What is Heritage Hampers Returns Policy?
If you are not satisfied with your product please note we can only refund (excluding delivery charge) or exchange a product if we receive it back to our warehouse within seven days of receipt. Any returned product must be unused, in its original packaging and in re-saleable condition.
When goods are returned to us via a courier following unsuccessful delivery attempts and where delivery instructions have been met, refunds will not be given. In these circumstances the customer may request for the goods to be re-sent. This would incur the standard delivery charge and would not cover any spoilt perishable goods.

Should you wish to return an item by courier please include a note with the product stating the reason for the product return, along with your name, address, daytime phone number/mobile number and Order Number. Please note that the return costs are not pre-paid. Postage or other return costs will be the customer’s responsibility and will be reimbursed by us only in the case of damaged, faulty or incorrectly supplied goods.

You must return the goods, together with their packaging, in the same condition as supplied to you. No refund or exchange will be authorised unless these conditions are met and it will be returned to you by normal post without notice.
Please allow 2 weeks from posting date for us to credit your account. We will refund the credit or debit card of the person who originally placed and paid for the order.

In accordance with the European Directive on Distance Selling, perishable goods or customised goods (i.e. personalised gifts) made according to custom specifications may not be returned.
For any other information that you require please do not hesitate to contact us on sales@heritagehampers.com

Q6. Can I get notification of when delivery is due?

Give your customers a three hour delivery window
Your customers are always notified of impending deliveries
Improves first time delivery percentage
We allow your customers to reschedule delivery to a more suitable day
Enhances your customers experience
Predictions communicated via
SMS
Email
On the web
Drivers Handheld

Customer Message Flows

Day 1

Remind customer of impending delivery via SMS or phone and offer option to change
Day 1 to Day 2 8am

Customer can change the delivery options via the web, SMS or phone
Day 2 – 8am

Another message is sent to the customer reminding them of the delivery due today

Q7. How to make an Online Track and Trace Query?
Customers can initiate a query directly from the Track & Trace screen
You can visit our providers website www.dpd.ie where you can use the Quick Track Function using you parcel consignment number to track your order.
Your consignment number will be emailed to you when your order is picked for despatch.

Q8. How to make an Online Track and Trace Query for parcels going abroad?

Give your customers a three hour delivery window
Your customers are always notified of impending deliveries
Improves first time delivery percentage
We allow your customers to reschedule delivery to a more suitable day
Enhances your customers experience
Predictions communicated via
SMS
Email
On the web
Drivers Handheld

Customer Message Flows

Day 1

Remind customer of impending delivery via SMS or phone and offer option to change
Day 1 to Day 2 8am

Customer can change the delivery options via the web, SMS or phone
Day 2 – 8am

Another message is sent to the customer reminding them of the delivery due today

Q9. Some DPD International Facts & Figures

18.000 vehicles
Delivery in more than 220 countries
Turnover of La Poste €20.9 Billion, Geopost Group €3.4 Billlion in 2010
More than 24.000 employees
2 million parcels a day
Over 300,000 Customers throughout Europe

Q10. What if my delivery is late?
The person receiving the package will receive an sms text or email confirming the delivery details on this you will have the contact details.
Alternatively you can contact your local depot the number will have been sent to you with your confirmation from DPD or customer service on 09064 20500 for a status update.

Q11. How long will my delivery take to arrive?
Days are outlined below and they are working days and do not include weekends

Ireland 1-2 Days
United Kingdom 1-3 Days
Islands of U.K 2-3 Days
EU Country 3-7 Days
Non EU Country 3-7 Days
Canada 5-10 Days
USA 5-10 Days
New Zealand 6-10 Days
Australia 7-12 Days

Q12. Can I ship to a Po Box Address?
Consignments cannot be sent to Post Office Boxes. The following are all translations of PO Box and any address containing this reference cannot be shipped.
Apartado de Correos NO, Apartado Aereo, Buzon, Boite Postale, Caixa Postal, Casa
Postal, Casilla de Correo, Postfach.

Q13. What non EU countries is there a customs charge for included in the delivery cost?
There is a €25 customs delivery charge included in the quoted delivery charge for each of the following countries.

Bosnia-Herzegovina
Croatia
Iceland
Liechtenstein
Norway
Serbia & Montenegro
Switzerland
Tunisia
Turkey

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